Lead implementation and oversight of NGN's funding programs, build and maintain relationships with First Nations communities and government partners, and track milestones meeting all reporting obligations. This contract role requires strong relationship-building and communication skills, with experience working closely with First Nations and federal partners. The person will need to be a confident public speaker, and comfortable working in a fast-paced, remote environment.
Leads a team of 7-10 Provider Success Representatives, ensuring excellence in provider account management and driving engagement, retention, and satisfaction. Plays a critical role in optimizing operations, building cross-functional relationships, and scaling key programs that support the provider success team and improve overall provider sentiment.
As Pharmacy Communications PM, you’ll be the nerve center connecting our company and our partner pharmacies, turning noise into signal and friction into speed. Responsibilities include triaging messages, drafting updates, maintaining visibility, hosting stand-ups, coordinating feedback, creating SOPs, training hires, building dashboards, and leading post-mortems.
This individual will play a critical role in building and maintaining strong relationships with our enterprise customers, ensuring they maximize the value of our solutions. We are seeking an exceptional Customer Success Manager to join our team, based remotely in Australia. If you're passionate about delivering exceptional customer experiences and are eager to contribute to a dynamic, growing team, we'd love to hear from you.
Acorns is seeking a Customer Support Quality Assurance (QA) Lead to help Acorns Support build a world-class quality assurance program. As the QA Lead, you will play a critical role in shaping the quality of our agents and happiness of our customers. The QA Lead oversees the implementation, evaluation, and overall performance of Customer Support quality assurance function, driving improved contact center agent performance and providing actionable insights on customer satisfaction.